Refund policy

Returns & Refunds Policy — BrickHead

Damaged, defective or incorrect items

Please inspect your order when it arrives. If it is damaged, defective or incorrect, email miurasllc@outlook.com within 48 hours of delivery with your order number and clear photos or video of the issue. We will review the issue and arrange a replacement or refund where appropriate, including any return shipping required for a confirmed faulty or incorrect item.

This 48-hour reporting request helps us resolve delivery issues quickly. It does not limit your statutory rights or legal remedies for faulty goods.

Returns for personal reasons

As all BrickHead masks are made to order, we do not accept change-of-mind returns as a standard policy. In exceptional cases, if a return is accepted, contact us before returning anything so we can provide instructions and the correct address. The item must be unused and in its original condition. You are responsible for the cost of return shipping, except where applicable law requires otherwise.

Refunds

We will inspect the returned item and notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund. Mandatory refund deadlines under applicable law remain unaffected.

Pre-orders and cancellations

BrickHead operates on a pre-order model. You can cancel your pre-order for a full refund at any time before your order ships — just reply to your order confirmation email with your order number and we'll take care of it. Once shipped, a return can be requested under this policy.

Your legal rights

This policy supplements and does not replace your applicable consumer rights, including any statutory withdrawal period and remedies for goods that do not conform to the contract. Optional warranty or shipping-protection products do not replace those rights.

Questions? Email miurasllc@outlook.com.